Refund Policy:

  1. Refund policy is governed as per the PayTM and UPI Policy as regularized by RBI.

  2. Every Vendor has warranty / guarantee / products specification policy. Before any purchase, customers can check and understand the product and Vendor terms before ordering.

  3. A refund will be considered only if the request is made within 7 days of placing an order and the Vendor and Customer agreed to opt for Refund instead of normal policy of Replacement. (If the product is damaged, Duplicate or quantity varies).

  4. Kindly note that refund will be made only after proper investigation of the whole scenario by our special team.

  1. Reference to Terms One, the joint decision will be taken on the return of Goods under following circumstances only if:
    1) The product is returned in original condition
    2) The product is not different from what was shipped to you
    3) It is determined that the product was not damaged while in your possession

  2. Product performance is based on the Local condition / usage and Product specification mentioned by the Vendor.

  3. In case of receipt of damaged or defective items please report the same to our Customer Service team as informed by respective Vendors in advance. The Request / Ticket should be raised on the Customer / PoS My Profile section and attended by pahaleeBACHAT & Vendor digitally as response. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 48 hours of receipt of the products. 

  4. In case customers feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product by raising the Ticket / Complaint. The Ticket Number should be available with Customer or representative. The Customer Service Team after looking into your complaint will take an appropriate decision.

  5. If you have done online payment and you are canceling the order without any proper reason, the payment gateway charges (incl GST) will be deducted from your refund amount as per Payment Gateway Partner terms and conditions.

  6. It’s Customer responsibility to take out print of the manifest that pahaleeBACHAT declares, while returning the product.

  7. pahaleeBACHAT reserve the rights to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated of the terms and conditions, please review this website periodically. 

  8.  Disputes shall be subject to exclusive jurisdiction of the courts of  Rajkot 

 To request a refund, create Ticket with Transaction ID of the Payment. Order ID on with.

In any Case the Refund request will be taken on priority by pahaleeBACHAT and we would take feedback very seriously and use it to constantly improve our Services. Refunds are being processed after customer support team and PG Partner validate and analyze issue, but it will only show in your bank account only when the product comes back to the Vendor as per the policy. Once the refund is processed we will intimate you through email and My Profile panel of Customer with the refund transaction details.

To complete your return, we require a receipt or proof or Invoice of purchase.

No refund will be processed if the product is used, damaged, and is without the original packaging and without the receipt and the invoice. Only when the product will reach premises will we refund your amount as decided.

For query mail us at